PRIVACY POLICY

1. COMPANY INFORMATION

1.1 Legal Entity

Legal Entity: Repsoft Technologies Private Limited

Product: Botrelic — AI Chatbot and Automation SaaS Platform

Registered Address:

1st Floor, Awfis Building, Above Skoda Showroom, Laxmi Cyber City, Whitefields, Kothaguda, Hyderabad, Telangana 500084

Brookfield, WI 53045 United States

Email: info@botrelic.com

2. INFORMATION WE COLLECT

2.1 Account Information

When you register for a Botrelic account, we collect the following personal information:

• Full name
• Email address
• Company name and designation (for B2B accounts)
• Username and encrypted password credentials

2.2 Billing and Payment Information

For processing payments and managing subscriptions, we collect:

• Billing name and address
• GST/PAN details (for Indian business customers)
• Payment card details (handled and tokenized by third-party payment processors; we do not store full card numbers)
• Transaction IDs and payment history

2.3 Technical and Device Data

When you use the Platform, we automatically collect:

• IP address and approximate geolocation
• Browser type, version, and language settings
• Operating system and device identifiers
• Session duration, pages visited, and click-stream data
• Referring URLs and exit pages

2.4 Platform Usage Data

We collect data about how you interact with the Botrelic Platform, including:

• Chatbot workflows created and configured
• Automation rules and triggers set up
• Number of conversations processed
• API usage and integration activity
• Feature usage frequency and patterns

2.5 Customer-Uploaded Content

To operate the AI chatbot and automation features, we may process:

• Knowledge base documents, PDFs, and files uploaded by customers
• Custom training data or FAQs submitted for chatbot configuration
• Conversation transcripts generated through deployed chatbots
• Support ticket content and attachments

All uploaded content remains the intellectual property of the customer. Botrelic processes such content solely to provide the contracted services.

2.6 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies. Please refer to our Cookie Policy for detailed information.

3. PURPOSE OF PROCESSING

Repsoft Technologies Private Limited processes personal data for the following lawful purposes:

• Account Creation and Authentication: To register your account, verify your identity, and provide secure access to the Platform.
• Service Delivery: To operate, maintain, and provide all features and functionality of Botrelic, including AI chatbot building, automation workflows, and integrations.
• Billing and Subscription Management: To process payments, manage subscription plans, send invoices, and handle billing-related communications.
• Customer Support: To respond to support requests, troubleshoot issues, and communicate with users regarding their accounts.
• Platform Improvement and Analytics: To analyze usage patterns, identify bugs, improve existing features, and develop new functionalities.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other security threats.
• Legal Compliance: To fulfill obligations under applicable laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant legislation.
• Marketing Communications: To send product updates, newsletters, and promotional offers where you have provided consent or where permitted by applicable law.

4. AI-SPECIFIC DATA HANDLING

4.1 Processing of Chatbot Interactions

Botrelic is an AI-powered platform. As part of normal operations:

• Conversation data processed through chatbots deployed on our Platform may be stored to improve AI model performance, subject to applicable data processing agreements.
• Where you have opted in, anonymized interaction data may be used to enhance the accuracy and relevance of AI responses.
• We apply technical and organizational measures to minimize the use of personal data in AI training processes.

4.2 Customer Data Ownership

Customers retain full ownership of all data they upload, input, or generate through the Platform, including chatbot knowledge bases, conversation logs, and custom AI configurations. Botrelic does not claim ownership of customer-generated content.

4.3 No Sale of Customer Data

Repsoft Technologies Private Limited does not sell, trade, or rent personal data or customer content to any third party for commercial purposes. Data shared with subprocessors is governed by strict contractual data processing obligations.

5. DATA SHARING AND DISCLOSURE

We may share your personal data with the following categories of recipients:

5.1 Cloud Infrastructure Providers

Our Platform is hosted on cloud infrastructure. Your data may be stored and processed on servers operated by providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure, subject to their data processing agreements.

5.2 Payment Processors

We share billing information with licensed payment processors (such as Razorpay, Stripe, or similar providers) for the purpose of processing subscription payments. These processors are contractually obligated to protect your financial data.

5.3 Analytics Providers

We may use analytics tools (such as Google Analytics, Mixpanel, or similar) to understand Platform usage. Data shared with analytics providers is minimized and may be pseudonymized.

5.4 Legal and Regulatory Authorities

We may disclose personal data to courts, law enforcement agencies, regulatory bodies, or government authorities when required by applicable law, court order, or when we believe in good faith that such disclosure is necessary to protect legal rights, prevent fraud, or ensure safety.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving Repsoft Technologies Private Limited, personal data may be transferred to the acquiring entity, subject to continued protection under this Privacy Policy.

5.6 Subprocessors

We engage third-party subprocessors to deliver certain Platform features (e.g., email delivery, SMS notifications, customer support tools). A list of active subprocessors is available upon written request to info@botrelic.com.

6. DATA RETENTION

• Active Account Data: Retained for the duration of your active subscription and account.
• Post-Closure Retention: Following account closure, personal data is retained for a period of 90 (ninety) days to facilitate account recovery or dispute resolution, after which it is deleted or anonymized.
• Backup Data: Backup copies of data may be retained for up to 30 (thirty) additional days beyond the standard deletion period before permanent removal from backup systems.
• Financial Records: Billing and transaction records are retained for a minimum of 7 (seven) years as required by Indian financial and tax regulations.
• Legal Obligations: Where law requires longer retention, we retain data for the required statutory period.

7. YOUR RIGHTS AS A DATA PRINCIPAL

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection laws, you have the following rights:

• Right to Access: You may request a summary of your personal data held by us and information about how it has been processed.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Grievance Redressal: You have the right to raise a complaint with our designated Grievance Officer or the Data Protection Board of India.

To exercise any of these rights, please contact us at info@botrelic.com. We will respond to valid requests within 30 (thirty) days.

8. DATA SECURITY

We implement industry-standard technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest using AES-256 or equivalent standards
• Role-based access controls to limit data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Incident detection and response monitoring systems
• Secure cloud hosting infrastructure with compliance certifications

While we take reasonable steps to protect your data, no system is entirely immune from risk. We encourage users to maintain strong passwords and to notify us immediately of any suspected unauthorized access.

9. INTERNATIONAL DATA TRANSFERS

Botrelic is operated from India. However, our cloud infrastructure may involve processing or storage of data on servers located in other jurisdictions, including the European Union, United States, or other countries. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, data processing agreements, or equivalent mechanisms recognized under applicable law.

10. CHILDREN'S PRIVACY

The Botrelic Platform is intended for use by adults and businesses. We do not knowingly collect personal data from individuals under the age of 18 years. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such data. If you believe a minor has provided us with personal data, please contact us at info@botrelic.com.

11. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered users via email or through a prominent notice on the Platform at least 15 (fifteen) days prior to the effective date of the changes. Continued use of the Platform after the effective date constitutes acceptance of the revised Privacy Policy.

12. GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer for data-related concerns:

Grievance Officer: [INSERT GRIEVANCE OFFICER NAME]

Email: info@botrelic.com

Address:

1st Floor, Awfis Building, Above Skoda Showroom, Laxmi Cyber City, Whitefields, Kothaguda, Hyderabad, Telangana 500084

Brookfield, WI 53045 United States

Response Time: We aim to acknowledge grievances within 72 hours and resolve them within 30 days.